Comments on: Hostican Web Hosting Review http://www.gii.in/Web_Hosting_India/hostican-web-hosting-review.html Information about all the top Web Hosting Companies In India Sun, 10 Aug 2008 08:20:52 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Paul Orr http://www.gii.in/Web_Hosting_India/hostican-web-hosting-review.html/comment-page-1#comment-189 Paul Orr Sat, 20 Oct 2007 11:58:43 +0000 http://www.gii.in/Web_Hosting_India/hostican-web-hosting-review.html#comment-189 STAY FAR AWAY FROM HOSTICAN.COM!!!! After a few weeks they will close your account without reason keep your money and hold your domain hostage. But, don't take my word for it. Check for yourself: On 9/19/2007 the company's membership in the Better Business Bureau was revoked. The termination was due to violation of BBB Standard(s) : http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=21017360 Although they advertise 24/7 phone support they don't answer their phones, try for yourself: (other numbers listed in Whois and BBB are fake) (800) 725-9170 (Toll Free Phone) (804) 412-0390 (Local Phone) http://www.hostican.com/contactus/index.php Their address is the UPS Store (9962 Brook Road #611 Glen Allen, VA 23059). http://www.theupsstore.com/locations/locdet.asp?strCenterNum=MBE4452 Their other address in Whois is in a residential area: (Address:11029 Brookhollow Dr Glen Allen, VA 23059): http://maps.google.com/?q=11029+Brookhollow+Drive%20Glen+Allen,%20VA%2023059 They are under investigation by the following organizations: Better Business Bureau http://www.us.bbb.org Federal Trade Commission (FTC) http://www.ftc.gov/bcp/consumer.shtm Virginia Attorney General's Office (also Attorney General's Offices in other states) http://www.oag.state.va.us/ ICANN - Internet Corporation for Assigned Names and Numbers. http://www.icann.org/ STAY FAR AWAY FROM HOSTICAN.COM!!!!

After a few weeks they will close your account without reason keep your money and hold your domain hostage.

But, don’t take my word for it. Check for yourself:

On 9/19/2007 the company’s membership in the Better Business Bureau was revoked. The termination was due to violation of BBB Standard(s) :
http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=21017360

Although they advertise 24/7 phone support they don’t answer their phones, try for yourself: (other numbers listed in Whois and BBB are fake)
(800) 725-9170 (Toll Free Phone)
(804) 412-0390 (Local Phone)
http://www.hostican.com/contactus/index.php

Their address is the UPS Store (9962 Brook Road #611 Glen Allen, VA 23059).
http://www.theupsstore.com/locations/locdet.asp?strCenterNum=MBE4452

Their other address in Whois is in a residential area: (Address:11029 Brookhollow Dr Glen Allen, VA 23059):
http://maps.google.com/?q=11029+Brookhollow+Drive%20Glen+Allen,%20VA%2023059

They are under investigation by the following organizations:

Better Business Bureau
http://www.us.bbb.org

Federal Trade Commission (FTC)
http://www.ftc.gov/bcp/consumer.shtm

Virginia Attorney General’s Office (also Attorney General’s Offices in other states)
http://www.oag.state.va.us/

ICANN – Internet Corporation for Assigned Names and Numbers.
http://www.icann.org/

]]> By: Angel http://www.gii.in/Web_Hosting_India/hostican-web-hosting-review.html/comment-page-1#comment-188 Angel Wed, 26 Sep 2007 11:19:53 +0000 http://www.gii.in/Web_Hosting_India/hostican-web-hosting-review.html#comment-188 Yes Dhiren you are very much right,i agree with you. Yes Dhiren you are very much right,i agree with you.

]]> By: Dhiren http://www.gii.in/Web_Hosting_India/hostican-web-hosting-review.html/comment-page-1#comment-176 Dhiren Sat, 16 Jun 2007 09:24:39 +0000 http://www.gii.in/Web_Hosting_India/hostican-web-hosting-review.html#comment-176 I serached a lot for a good hosting, having ready may sites with reviews etc on many hosting companies.Eventually I had shortlisted to a few and contacted each one to get some responses. I must say that HOSTICAN impressed me with their livechat online and I spent quite some time there with the people they had who answered all my questions and doubts and told me that it was an easy process to move the host etc...they even offered to move the files for free etc. I have kep all the conversation logs for anyone that might be interested. In all the conversations they were very clear that I lose nothing in trying as they had a 30 day money back guarantee....If I was not satisfied I could get a refund and not lose anything, specially as I was not going to use their offer for a free domain registration (I already owned the domain). After convincing myself that it was time to sign up, I indicated the Hostican team my details to move the files from current host to their servers. All went smoothly until the moment came to change DNS settings and wait for the site to go online on the new servers of Hostican. The site would not come online due to some database problems and after much attempts by the livehelp staff they came to the conclusion that I needed a developer....that it was beyond their reach. This was on a week-end...so I changed the DNS settings back to the old host so that the site would be operational the next working day. Since they wanted me to get a developer, I had no choice but cncel and ask for a refund, although I did tell them that if they could look at the matter with some time, I was willing to let them try to get the site working. But they gave up and refunded me the signup fee MINUS $40.00 which they say was for the file transfer they did for me (which was supposed to be free) and was contrary to all that the livehelp transcripts pointed at. I was shocked at this attitude and complained, but to no avail. The only thing I can say is to point this out to any future client to look-out and clarify better (I dont know how - I was very clear in my questions to them still I got ripped off). It is a shame that the company had this attitude with me. I hope that they make the info on their site a bit more specific to ensure that it says that file transfer costs 40 USD but they cn offer it to a client if the client stays and does not cancel within the 30 day guarantee period. I serached a lot for a good hosting, having ready may sites with reviews etc on many hosting companies.Eventually I had shortlisted to a few and contacted each one to get some responses. I must say that HOSTICAN impressed me with their livechat online and I spent quite some time there with the people they had who answered all my questions and doubts and told me that it was an easy process to move the host etc…they even offered to move the files for free etc. I have kep all the conversation logs for anyone that might be interested. In all the conversations they were very clear that I lose nothing in trying as they had a 30 day money back guarantee….If I was not satisfied I could get a refund and not lose anything, specially as I was not going to use their offer for a free domain registration (I already owned the domain).
After convincing myself that it was time to sign up, I indicated the Hostican team my details to move the files from current host to their servers. All went smoothly until the moment came to change DNS settings and wait for the site to go online on the new servers of Hostican. The site would not come online due to some database problems and after much attempts by the livehelp staff they came to the conclusion that I needed a developer….that it was beyond their reach. This was on a week-end…so I changed the DNS settings back to the old host so that the site would be operational the next working day.
Since they wanted me to get a developer, I had no choice but cncel and ask for a refund, although I did tell them that if they could look at the matter with some time, I was willing to let them try to get the site working. But they gave up and refunded me the signup fee MINUS $40.00 which they say was for the file transfer they did for me (which was supposed to be free) and was contrary to all that the livehelp transcripts pointed at.
I was shocked at this attitude and complained, but to no avail.
The only thing I can say is to point this out to any future client to look-out and clarify better (I dont know how – I was very clear in my questions to them still I got ripped off).
It is a shame that the company had this attitude with me.
I hope that they make the info on their site a bit more specific to ensure that it says that file transfer costs 40 USD but they cn offer it to a client if the client stays and does not cancel within the 30 day guarantee period.

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